Order Cancellation Policy
You can cancel orders within the windows below.
Before Dispatch
Contact us as soon as possible and we'll cancel and refund in full if the order hasn't shipped.
After Dispatch
Once shipped, an order is treated as a return — see our Return & Refund Policy.
Our Right to Cancel
We may cancel and refund an order due to stock, pricing errors or failed fraud checks — see our Anti-Fraud Policy.
Contact Us
Questions about this policy? Our UK support team is happy to help.